User Privacy Policy

We explain how we collect, use and protect your personal information when you register, deposit, play or contact us. This privacy page describes the types of data we process, why we process it and the controls available to you. It covers account information, identity checks, payment and play history, device data and cookies. If you have questions about your data or wish to exercise a right, contact privacy at [email protected].

Types of data we collect

We collect personal, technical and transactional data needed to operate accounts and meet legal obligations.

Personal data

Full name, email address, phone number, date of birth and postal address. Identity documents and proof of address are collected for KYC and age verification where required at registration.

Technical and device data

IP address, device identifiers, browser and operating system, location data and connection information used for access control and fraud prevention. Geo-IP checks are used to determine eligibility and to apply regional restrictions.

Transactional and account data

Deposit and withdrawal records, payment method details, transaction history, bets and game activity, bonus activity and loyalty points. This data supports payments, accounting and responsible gaming checks.

How we use information

Information is used to create and manage accounts, verify identity, process deposits and withdrawals, process bonus entitlements, detect fraud, comply with legal obligations and respond to support requests. Communications about your account and regulatory notices are sent using the contact details you provide.

Data protection and security

We protect data in transit using TLS 1.3 via Cloudflare CDN. Access to personal data is limited to authorised personnel and third-party processors who need it to provide services. We apply administrative and technical safeguards to reduce unauthorised access.

Cookies and tracking technologies

Cookies and similar technologies are used for essential site functions, session management, analytics and optional marketing. You can control cookie settings via your browser. Third-party analytics or advertising providers may set cookies on our pages.

User rights

You have rights to access the personal data we hold about you, request correction, request deletion, request restriction of processing and, where applicable, data portability. You may also withdraw consent where processing is based on consent. To exercise rights, use account settings or contact privacy at [email protected]. We will respond in line with applicable law.

Data sharing and third parties

We share data with payment processors, identity verification providers, game and platform providers, analytics and fraud-prevention services and legal authorities when required. Third parties process data as instructed and under contract. We do not sell personal data.

Data retention

Personal data is retained while your account is active and for a period after account closure as required for legal, tax, accounting and fraud-prevention purposes. KYC records are retained as necessary to meet regulatory obligations before withdrawals are processed.

Updates to this policy

We may update this privacy policy from time to time. Material changes will be posted on the site with an effective date and, where appropriate, notified to account holders. Continued use of the service after changes means you accept the revised policy.